Wholesale Terms & Conditions
We are so excited to be sharing our products with you! Please read the following Terms & Conditions carefully in order to move forward in placing a wholesale order with us.
In order to open a wholesale account, you are required to complete a New Customer Information Form and create a login and password. All customer accounts are subject to approval by Tono + Co.
Order requirements are $500 for first time opening orders and $300 for reorders.
Orders must be written in case pack quantities (indicated by minimums throughout our line sheet) - if not, Tono + Co reserves the right to increase quantities to meet the case pack requirement. In general, case pack quantity minimums are three per product per style and color.
All orders must be placed through our website after you have been approved and received a wholesale buyer account login. Wholesale prices will be reflected for customers designated with wholesale accounts.
Order Confirmations will indicate estimated ship dates. Actual ship dates may shift due to changing circumstances and availability.
All changes to open orders should be submitted in the form of a written email.
Prices may be subject to change without notice. Wholesale prices listed on our line sheet and online apply to stocking retailers only.
Prepayment is required for all new accounts and opening orders prior to shipping. Prepayment must include estimated shipping charges.
We accept payments by credit card (Visa, MasterCard, and American Express) or PayPal. Using a credit card will expedite your shipment. We do NOT accept company or personal checks.
Orders begin once payments have been processed and cleared.
Products must be sold as packaged by Tono + Co. and should not be resold with buyers logo or packaging.
Shipping + Handling
Our textile products are made to order and therefore all wholesale orders require a lead time of 3 weeks for processing and shipping depending on product availability. All orders over 12 units of runners, 20 units of scarves, or 50 unites of ribbons will have a 4-6 week processing time.
Order requests for faster processing and shipping time will be subject to a 30% rush fee. Please notify us at the time of order if you need a rush order and we will do our best to accommodate.
Shipping times and cost will very and are determined by buyers preference selected at checkout. Order Confirmations at checkout will indicate estimated ship dates and costs. Actual ship dates and cost may shift due to changing circumstances and availability.
International shipping rates will be calculated upon checkout and on average take an additional 7-14 business days. Unfortunately, USPS does not provide tracking numbers for international orders.
All orders are shipped FOB from Santa Ana, CA. We currently ship using USPS Priority Mail for domestic orders and USPS First Class International for orders outside the US.
Special shipping instructions must be specified or Tono + Co will ship at own discretion. Special handling request are subject to extra charges.
Tono + Co is not responsible for any additional charges incurred for inside deliveries.
International buyers are responsible for all customs and import duties levied by the receiving country including entry fees, freight forwarding arrangements, customs clearance and all associated broker charges, import duties, tariffs, and taxes. Shipping and other fees, including storage charges for orders refused, held or denied entry by customs are the responsibility of the buyer.
Tono + Co does not drop ship or ship C.O.D.
Tono + Co is not responsible for packages that are conkirmed as delivered, but subsequently are missing or stolen.
Items not available at time of shipment will be placed on backorder. Backorders will be shipped without notice and as available unless otherwise directed. Please notify us if you have a no backorder policy.
While we strive for consistency, due to the handcrafted and small batch production process, there may be slight variations in product color, texture, and finish. These are not considered flaws. We only accept returns on defective merchandise.
Please be sure to examine your order upon arrival for any discrepancies. Any shipping damage or loss must be claimed by consignee with carrier. All other claims must be submitted to Customers Service within seven business days of receipt.
No returns will be accepted without a Tono + Co written return authorization. Returns must be received in their original condition at our Santa Ana location.
Returns may be subject to a 20% handling and restocking fee. Unauthorized returns and refused shipments will be charged a 20% restocking fee and all shipping charges. No refunds are given for return shipments.
All cancellations must be requested in writing and confirmed by Tono + Co. prior to the order being processed.
Please visit our website for additional information on our products, our process, care instructions, and FAQ’s at tonoandco.com or contact us at firstname.lastname@example.org. We will do our best to answers your questions within 48 hours.